Uncommon Service: Dare to be Bad
Are you meeting your customers’ demand for great service and saving money at the same time? If not, Professor Frei will show how your company is at a serious disadvantage — missing out on building a sustainable business that is profitable, scalable and capable of delivering excellence every day. Frei makes the provocative and proven argument that companies must “dare to be bad” in order to be GREAT, choosing strategic ways to underperform while fueling a winning service advantage.
The Leadership Culture
Are you getting the very best out of your people? What about yourself? Professor Frei helps you remove the barriers to personal and organizational performance by defining leadership in radically simple terms – as the art and science of making other people better. She will host an unforgettable conversation for you and your team using her renowned skills for teaching and for getting quickly to what really matters to a company’s long-term success.